Returns
Our Simple 100 Day Return Policy
You can shop with confidence at Moleskine Australia as you are welcome to return or exchange anything you purchase from moleskine.com.au within 100 days from purchase.
For change of mind returns or exchanges, your product needs to be:
- In perfect, brand new condition
- Have labels and original packaging intact
Sale items can only be returned if the item is faulty. We will not accept returns on worn, damaged or otherwise non-saleable products unless they arrived to you damaged or faulty. Postage will not be refunded for change of mind return and exchange.
Please note: Products purchased in large quantities (bulk orders) or at reduced rates (sales items) may not be returned or exchanged.
Please wait for a response from our Customer Service team when seeking to return an order. The response will include information on where to send the items you wish to return. Once an order has been shipped, Moleskine takes no responsibility for the cost of returning an item unless it is found to have been faulty or damaged in transit.
Keep reading for more details on how to return or exchange an order.
Refunds for damaged, faulty or incorrect items
If your order arrives damaged, the product is faulty or it wasn't what you ordered, you can choose to have the items replaced or refunded.
In this case, please contact us on hello@moleskine.com.au before sending your order back so that we can approve the return and issue you with a reply-paid label so that you won't need to pay for your return shipping.
Exchanging via post
Place a new order for the product you have in mind. That helps ensure you get what you're after as quickly as possible, rather than waiting for it to reach us and potentially selling out in the meantime. Once the order has been shipped, Milligram takes no responsibility for the cost of returning an item unless it is found to have been faulty or damaged in transit.
How To Return An Order – via post
Please contact our Customer Service team at hello@moleskine.com.au to start the return process, and await a response from our Customer Service team when seeking to return an order. The response will include information on where to send the items you wish to return.
Once you’ve received approval from our Customer Service team, securely package up the return items and include the completed return form in the package. Moleskine takes no responsibility for the cost of returning an item unless it is found to have been faulty or damaged in transit
Once your return reaches our warehouse, we will refund your order (excluding postage) within 3 business days.
